Frequently Asked Questions

Is there any limitation when it comes to offering support to operating system?Faq-cpanel-server-management

Nope, we at Elite Server Management are well aware of the problem people face when hosting provider limits their support to one or two operating systems. That is why we are offering 100% support to all these following RedHat, CloudLinux, Unix, Linux etc operating systems.

What Control Panel I will get to have access to?

We offer the easiest and the most popular cPanel so that you can manage the hosting of your website or app without facing any issues at all.

Are you Technicians capable of offering better service?

We have hired only the best and the brightest Red Hat certified professionals so that we can offer seamless service to our customers. They have also years of professionals experience in the same domain. They have over 6+ years of professional experience.

Are You Available All The Time?

Of course, our technicians and customer service representatives are available round the clock so that your problems get redressed in real time and you don’t have to face any difficulties.

How long do you usually take a resolve a ticket or to respond?

We generally take 1 hour to get back to you and the resolution time varies but we try our best to fix all your problems within 24 hours.

How I Can Make Your Payment?

Currently we accept all Major Credit/Debit Card via Stripe, Paypal, Payoneer.

Can You Assure me that there is no hidden cost involved?

Of course, we can assure you that we never include term contracts or hidden fees.

Do you offer technical Support Via Phone?

No, sorry. We only offer technical support via ticket system as this allows us to serve our customer fast and reliably.

Is there any refund policy?

Of course, we have a refund policy in place. Our 30 day money back policy is available with server management packages to ensure that you get your money back within 30 days if you are not satisfied with the quality of service. You will be given a full refund and no question will be asked for that.

The money back policy is not available on dedicate servers.

Can you tell me more About Your server monitoring response Time?

We monitor server at 5 minutes interval and we do it all the time throughout the year. Our response time is not more than 30 minutes under any circumstances.

Are you an Affiliate or Reseller for some other company or companies?

We are not resellers and fully own our infrastructure including IP addresses.