Terms Of Service

These Terms of Service govern your access to and use of the websites, products, services, network resources, infrastructure, and support offerings made available by eLite Server Management, including but not limited to Dedicated Server Hosting, Managed VPS Hosting, Linux Server Management, Infrastructure Monitoring Services, and IPv4 Leasing. By ordering, accessing, or using any service, you agree to be bound by these Terms, together with our Privacy Policy and any service-specific policies, invoices, service notices, or acceptable use requirements that may apply.

Please read these Terms carefully before using our services. If you do not agree with these Terms, you must not access or use our services. We reserve the right to update these Terms from time to time, and your continued use of the services after any update constitutes your acceptance of the revised version.

1. Eligibility and Account Responsibility. You are responsible for maintaining the confidentiality and security of your account credentials, billing information, tickets, service access details, and any control panel, IPMI, VM, or network-level access granted to you. You are also responsible for all actions carried out through your account, whether by you, your employees, contractors, clients, end users, or any third party acting under your authority. You must immediately notify us of any unauthorized use, suspected compromise, or security issue related to your account or services.

2. Orders, Provisioning, and Service Activation. Orders are subject to verification, acceptance, stock availability, network availability, and compliance review. We reserve the right to refuse, cancel, delay, or manually review any order at our sole discretion, including for fraud screening, abuse concerns, incomplete information, identity verification, or operational limitations. Provisioning times are estimates only and are not guaranteed unless expressly stated in writing.

3. Payments, Billing, and Renewal. All services are billed in advance unless otherwise agreed in writing. By ordering a service, you agree to pay all applicable setup fees, recurring service fees, taxes, and any approved add-on or remote hands charges. Services renew automatically unless cancelled in accordance with our cancellation policy. Late or unpaid invoices may result in suspension, late fees, service interruption, administrative charges, or termination. Outstanding balances remain payable even if a service is suspended or terminated for non-payment or policy violation.

4. Cancellation Policy. Any cancellation request for a product or service must be submitted at least 7 days prior to the due date through the appropriate client area, billing method, or written communication accepted by eLite Server Management. Last-minute cancellations, including requests submitted shortly before the due date or after invoice generation, will not be accepted as valid advance notice. In such cases, the applicable service fees, recurring fees, and any administrative charges remain due. Where cancellation notice is not provided in accordance with this policy, the resulting amount may be debited to your account, added as an outstanding balance, or otherwise recorded as due. This amount must be fully cleared before any new server, hosting service, IP resource, or related product is provisioned to you in the future.

5. Refund Policy. Unless expressly stated otherwise in writing, all services are provided on a prepaid and non-refundable basis. This includes but is not limited to dedicated servers, VPS services, managed services, IPv4 leasing, software licenses, setup charges, upgrades, migrations, support work, remote hands, and custom orders. No refund is due for suspension, termination, non-use, external mail deliverability problems, blacklist status changes, customer misconfiguration, or third-party policy enforcement.

6. IPv4 Leasing and Subnet Allocation Policy. Any IPv4 address, subnet, or /24 allocation provided by eLite Server Management is allocated on the basis of current availability, routing feasibility, and operational acceptance at the time of assignment. Where stated, subnets may be supplied as clean and whitelisted resources at allocation; however, the reputation of any IP range or subnet may change over time due to third-party mailbox providers, reputation services, and anti-spam systems outside our control.

No testing facility is provided. We do not provide subnet testing windows, trial assignments, short-term evaluation allocations, temporary production use for testing, or reputation-based trials for IPv4 ranges, /24 subnets, or any related IP resources. Once assigned, routed, or delivered, the subnet or IP resource is deemed accepted by the client.

No refund and no replacement policy for delivered subnets. Where we provide a clean and whitelisted subnet, there is no refund, exchange, credit, or replacement based on external filtering, mailbox provider blocks, deliverability outcomes, third-party reputation systems, or changing policies of providers such as Yahoo, Gmail, Microsoft, Spamhaus, or similar organizations. External reputation systems are outside our control and may change without notice. By accepting any subnet or IP allocation, you acknowledge this limitation.

Client responsibility for subnet health. It is solely the client’s responsibility to maintain the subnet, IP space, and all associated services in a clean, compliant, whitelisted, and abuse-free state. This includes maintaining lawful email practices, preventing spam, preventing compromised scripts or hosts, preventing malware distribution, and ensuring that use of the subnet does not create or contribute to blacklist, filtering, or abuse events. If the client or end users damage IP reputation after delivery, that is the client’s responsibility and does not create any refund, replacement, or support obligation beyond our standard service scope.

7. Abuse, Spam, and Prohibited Use Policy. You may not use any service for spam, unsolicited bulk email, mass mailing, snowshoe mailing, phishing, malware delivery, botnets, fraud, denial-of-service activity, copyright infringement, illegal content distribution, unauthorized access attempts, proxy abuse, reputation abuse, blacklist evasion, or any activity that may threaten our network, upstreams, customers, suppliers, or reputation. This prohibition applies whether the activity is carried out directly by you, by your client, through a compromised script, by malware, by a web application exploit, or by any service running on your allocated infrastructure.

If we detect or reasonably suspect abuse, spam, mass mailing, phishing, malware, or any harmful activity, we reserve the right to suspend, null-route, restrict, block, or terminate the affected service without prior notice. We may also remove IP resources, disable routing, suspend tickets, reject support requests relating to abusive use, or terminate all active services on the account. In such cases, no refund is due. We may also cooperate with abuse desks, upstream providers, data centers, and lawful authorities where required.

8. Abuse Escalation and Reputation Protection. We reserve the right to take immediate protective action where a service affects network stability, causes repeated abuse complaints, harms IP reputation, triggers provider escalations, or creates operational or legal risk. Protective action may include traffic filtering, service suspension, IP withdrawal, account hold, routing changes, or service termination. Abuse response times, warning notices, or remediation windows are offered at our discretion and may be reduced or skipped entirely for severe incidents.

9. Client Security Responsibility. You are responsible for properly securing your services, applications, credentials, control panels, email systems, APIs, CMS platforms, and all software deployed on your service. This includes strong passwords, software updates, access control, anti-malware practices, mail rate controls, and incident response. Unless expressly included in your purchased managed service plan, you remain responsible for your own configuration, backups, patching, hardening, and security posture.

10. Managed Services Scope. Managed services are provided within the scope of the plan or service purchased. Support, monitoring, hardening, and administration tasks are subject to the boundaries of the selected service and do not include unlimited development, unsupported software, custom coding, external third-party debugging, or any work outside the agreed support scope unless separately approved.

11. Content and Lawful Use. You may not store, distribute, or transmit content that is unlawful, abusive, fraudulent, defamatory, infringing, threatening, obscene, or otherwise prohibited under applicable law. You are solely responsible for the legality, accuracy, and rights associated with all data, code, media, mail, or hosted content placed on or transmitted through your services.

12. Data, Backups, and Service Continuity. You are responsible for maintaining your own backups unless a managed backup service is explicitly included in your service and confirmed in writing. We do not guarantee the availability, recoverability, or retention of data after suspension, termination, corruption, compromise, client error, or deletion. Clients should maintain off-site backups and recovery plans appropriate to their own business requirements.

13. DDoS, Network Events, and Protective Action. While network protections may be offered on certain services, no service is guaranteed to be immune from denial-of-service events, route changes, upstream mitigation impacts, filtering actions, or packet loss caused by external attacks or third-party mitigation measures. We reserve the right to apply reasonable technical controls to protect our network, including blackholing, null-routing, filtering, shaping, or temporary service interruption where necessary.

14. KYC, Fraud Review, and Verification. We may request identity verification, business verification, payment verification, phone confirmation, or supporting documentation before or after provisioning. Failure to provide requested verification may result in order cancellation, delayed activation, suspension, or termination. Fraud-risk orders may be rejected without further explanation.

15. Suspension and Termination. We may suspend or terminate services at any time for non-payment, abuse, policy violation, fraud concerns, legal requests, security risks, service misuse, network harm, or operational necessity. Suspension or termination does not remove your obligation to pay any due amounts. We may also deny future orders where prior balances, abuse history, chargebacks, or compliance concerns exist.

16. Limitation of Liability. To the maximum extent permitted by law, eLite Server Management shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, lost revenue, reputation loss, mail delivery failure, blacklist events, service interruption, data loss, or business interruption. Our total liability for any claim relating to the services shall not exceed the amount actually paid by you for the affected service during the three-month period immediately preceding the event giving rise to the claim.

17. Indemnification. You agree to indemnify, defend, and hold harmless eLite Server Management, its contractors, suppliers, officers, employees, and agents from and against all claims, liabilities, losses, damages, costs, and expenses, including reasonable legal fees, arising from your use of the services, your content, your clients, your end users, or your violation of these Terms or applicable law.

18. Changes to Services or Terms. We reserve the right to modify pricing, service scope, policies, or these Terms at any time. Any updated version posted on our website will supersede prior versions unless otherwise stated. Your continued use of the services after such changes constitutes acceptance of the revised terms.

19. Governing Law and Disputes. These Terms shall be governed by the laws applicable to the contracting entity and the jurisdiction stated in the applicable invoice, order, or service relationship, unless otherwise required by law. Any dispute must be brought in a court or venue of competent jurisdiction as permitted by applicable law.

20. Contact. Questions regarding these Terms may be directed to our billing, support, or sales channels listed on our website.