SolusVM Server Management – 24×7 Support

SolusVM Master Installation Service

  • Check OS configuration & runlevel
  • Install latest operating system updates and kernel
  • Check for system users with shell access
  • Disable unnecesarry services
  • Mount /tmp, /var/tmp and /dev/shm with noexec,nosuid options
  • Disable dangerous binaries for normal users
  • Install/configure sysstat, iotop, iftop utilities
  • Install/configure NTP for automatic time syncronisation
  • Install SolusVM Master software
  • Check/configure SolusVM in-built security settings

SolusVM Slave Installation Service

  • Check OS configuration, runlevel and adjust partition structure if requried
  • Install latest operating system updates and kernel
  • Check for system users with shell access
  • Disable unnecesarry services
  • Mount /tmp, /var/tmp and /dev/shm with noexec,nosuid options
  • Disable dangerous binaries for normal users
  • Install/configure sysstat, iotop, iftop utilities
  • Install/configure NTP for automatic time syncronisation
  • Install Xen 4, or OpenVZ Virtualization software
  • Configure platform-specific settings for performance, stability & security
  • Install SolusVM Slave software
  • (If Applicable) Install CLI utilities for common Hardware RAID controllers

 

SolusVM Server Management(Monthly)

 

  • Helpdesk (Staffed 24x7x365)
  • 1 Hour response time
  • Unlimited Tickets
  • Backend software support and upgrades e.g. Host OS, Virtualization Technology, SolusVM
  • VPS  support issues e.g. Filesystem issues, /dev/ issues, kernel module issues etc

SUPPORTED OPERATING SYSTEM & VIRTUALIZATION

  • CentOS 5.x – OpenVZ, Xen, KVM
  • CentOS 6.x – OpenVZ, KVM

SOLUSVM MANAGEMENT

  • Complete Hardware Node Management
  • Security Updates and Patches
  • SolusVM updates
  • SolusVM template management
  • Slave Addtion/Removal
  • LVM Setup & Configuration
  • Server Optimization and Tweaks
  • Managing VPS Templates
  •  Security Monitoring and viewings logs

3RD PARTY SOFTWARE INSTALLATION

Ffmpeg, Mplayer, Mencoder, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, ImageMagick, Perl modules, Softaculous, Fantastico, RVSkin, CpanelPro, CpanelXp, ClamAV, Mailscanner, URCHIN, Ruby on Rails.

VPS Management Issues Covered
  • VPS Creation Issues
  • VPS Start/Stop/Reboot Issues
  • VPS Backup Failures
  • VPS Restorations Issues
  • VPS Actions Log Pruning
  • Applying Updates if needed
  • VPS Resources setting issues

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